Intuitive, data-driven design for human-centered product development.
Selected Work:
0-1 DESIGN
Streamlining Event Localization to Reduce Time to Resolution for SRE Users.
User Problem: When responding to alerts and health rule violations, SRE and DevOps users need a way to simultaneously view all Events over time — while maintaining relevant context — so they they can more quickly and confidently localize the potential root cause Event, resolve performance issues, and mitigate downtime.
Design Approach: Mixed-methods research: Secondary Research, Stakeholder + User Interviews, Heuristic Assessment, Sketch Ideation, Co-design and Prototyping. I ideated on solutions and shipped an experience that reduced SRE toil in response to receiving and alert, and reduced the number of clicks for task success from a minimum of 6 to a maximum of 2, regardless of complexity
DASHBOARDS AND DATA VISUALIZATIONS
Driving a 9% increase in customer expansion renewals, YoY through iterative, user-centered designs simplifying product administration for Super Admin users.
User Problem: Admin and Super Admin users of the AMP need a straightforward user experience and intuitive data visualizations to help them understand the relationship between data ingestion and license consumption to evaluate the value of their subscription and right size future provisioning.
Design Approach: Through User Interviews, A/B Testing, Feedback Sessions and Prototyping, I uncovered that we were conflating the Admin’s need for clarity around license availability and cost; they were two distinct needs, require two — not one — UX solution. I designed effective a user flow with intuitive data visualizations that would help the Admin improve forecasting accuracy.
UXR SPIKE TO INFLUENCE PRODUCT STRATEGY
Reducing Mean Time To Value Through ML-Optimized Business Transaction Configuration
User Experience Researcher | 6 week UXR Spike | Cisco AppDynamics Controller [Configuration]
Research Questions: What is the core cause of friction during POV? How might automation decrease time to value and improve user experience with BT configuration?
Research Impact:
Secured dedicated Data Science resources to explore and develop ML-driven automation strategies for configuration workflows, reducing manual user effort.
Catalyzed design and content team efforts to reevaluate site navigation and Information Architecture, resulting in enhanced user experience and discoverability.
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